Customer Reviews Policy

At Dhammakart, we truly value our customers' voices. Your feedback helps us improve, grow, and provide a better shopping experience for everyone. Our Customer Review Policy ensures transparency, fairness, and authenticity across all reviews posted on our store.

1. Genuine Reviews Only

Dhammakart encourages customers to share honest, authentic feedback based on their actual purchase experience. Reviews from verified buyers may be highlighted as “Verified Purchase”.

2. Moderation for Safety & Quality

To maintain a respectful and trustworthy review environment, Dhammakart may moderate or remove reviews that contain:

  • Abusive, offensive, or inappropriate language
  • Misleading or irrelevant information
  • Personal data such as phone numbers, emails, or addresses
  • Spam, promotional links, or fake content
  • Copyrighted or unauthorised images

We keep the platform clean, safe, and helpful for all shoppers.

3. No Fake or Paid Reviews

Dhammakart strictly prohibits paid, manipulated, or artificially generated reviews. Every review must reflect a genuine customer experience.

4. Customer Photos & Videos

Customers are welcome to upload real photos or videos of the product they purchased. These visuals must be relevant and appropriate. Any inappropriate, misleading, or copyrighted media may be removed.

5. Dhammakart’s Right to Respond

Our support team may reply to reviews to:

  • Thank customers for their feedback
  • Clarify product details
  • Address concerns or offer solutions

We aim to resolve issues quickly and respectfully.

6. Editing or Updating Reviews

Customers may edit or update their review if their experience changes — for example, after receiving support, a replacement, or further product usage.

7. Review Publishing Time

All reviews submitted to Dhammakart may take 24–72 hours to appear publicly, as we perform basic moderation to ensure they meet our guidelines.

8. Equal Visibility for All Reviews

Dhammakart displays all genuine reviews, whether positive or negative, as long as they follow our policy. We believe every shopper deserves honest insights before making a purchase.